Our Guarantee

25 Year Guarantee

25 Year Warranty covering the structural integrity of the staircase and its components

At staircase-builder.com we are so confident in the design and manufacture of our product that we are happy to provide a 25 year guarantee on every new staircase we manufacture. This is because put simply a well-made and fitted staircase should last a life time and so we have no qualms about offering a 25 year guarantee on our products. Our expert craftsmanship and use of the latest cutting-edge machinery means that we are able to lead the industry and offer this unique warranty on our timber staircases.

The warranty excludes:

• • Damage caused by storms, fire or flood
• • Cracking which does not impair structural stability
• • Wear and tear, neglect or failure to do proper maintenance
• • Changes in colour or texture
• • Alteration to any part of the staircase which may affect performance
• • Damage caused when fitting
• • Any use beyond that intended
• • A staircase which has been previously advised to not comply with UK regulations
• • A flight that has been improperly stored, e.g. in damp conditions